Shipping, Return and Refund Policy
Shipping Policy
1. Processing Time: Orders are typically processed and shipped within 1-2 business days of the order placement, excluding weekends and holidays. In case of any delays, we will notify you promptly.
2. Shipping Rates: We offer free shipping worldwide. You can view the shipping cost at the checkout for other shipping options before completing your purchase.
3. Shipping Methods: We offer several shipping options for domestic and international orders. The available options will be presented to you at the checkout, allowing you to choose the most suitable method for your needs.
4. Estimated Delivery Times: Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times will be provided to you at the checkout. Please note that these are only estimates, and actual delivery times may vary.
5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.
6. Shipping Restrictions: We currently do not ship to certain countries or regions. Please check the shipping restrictions before placing an order.
7. Lost or Damaged Items: In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
8.Change of Address: It is the responsibility of the customer to provide an accurate shipping address. If there are any changes to your shipping address after placing an order, please notify us as soon as possible. We cannot guarantee that changes can be made once an order has been processed.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return process, you can contact us at support@astollo.com
Please note that returns will need to be sent to the following address: Cheyenne, Cheyenne WY 82001, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@astollo.com
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@astollo.com
Contact:
ASTOLLO VENTURES LLC
support@astollo.com
Cheyenne, Cheyenne WY 82001, United States
+15014000160
EIN: 32-0762330